Store Policies
Customer Care
At Lady Dee’s Apotha’crees, customer care is at the heart of everything we do. As a local woman-owned apothecary business, we take pride in creating small-batch, handcrafted goods, and in making sure your experience feels just as thoughtful.
If you have questions about our products, ingredients, or how to choose the right fit for your home or body care routine, we’re always happy to help. Whether you’re exploring our soy candles, botanical self-care, or apothecary-style essentials, we’re here to guide you with honesty and intention. All products from Lady Dee’s Apotha’crees are handcrafted in small batches using thoughtfully sourced ingredients. Due to the handmade nature of our apothecary goods, slight variations in color, texture, or appearance may occur. These differences are a natural part of the process and make each item unique.
Every order is prepared with attention and intention, and we do our best to ensure a smooth experience from checkout to delivery. If you need support with an order, shipping details, or general inquiries, please reach out. We’re always glad to connect.
Product Use & Care
Our products are intended for external use only unless otherwise noted. Please review ingredient information carefully and discontinue use if irritation occurs.
To maintain quality, store items in a cool, dry place away from direct sunlight. Proper care helps preserve the scent, texture, and longevity of your products.
Availability
All items are made in small batches, and availability may vary. If a product is out of stock, we encourage you to check back soon as we restock regularly.
Processing & Shipping
Orders are typically processed within a few business days. As a small-batch business, processing times may vary slightly during high-volume periods or restocks.
Once shipped, delivery times depend on the selected shipping method. Please ensure your shipping information is accurate at checkout, as we are not responsible for delays caused by incorrect addresses.
Returns & Exchanges
We want you to feel confident in your purchase. If there is an issue with your order, please contact us and we will do our best to help.
Due to the nature of our body care, home fragrance, and apothecary products, we may not be able to accept returns on opened or used items. However, we are always happy to work toward a fair solution whenever possible.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments